Delivery & Returns

DELIVERY

For shipments within Greece, delivery and charges apply as follows:

In the Prefecture of Attica within 1-2 working days, transportation costs are 4€ up to 2 kg of packages. For every additional kg, the charge shall be 1,50€ per kg.
In the rest of Greece within 2-3 working days, transportation costs are 6,50€ up to 2 kg of packages. For every additional kg, the charge shall be 2€ per kg.

Cash on Delivery (Greece)
For any delivery via “Cash on Delivery” regardless of the destination within Greece, a charge of 8€ shall apply up to 2 kg. For every additional kg, the charge shall be 2,50€ per kg.

For international shipments, delivery and charges apply as follows:
In Europe within 3-5 working days, transportation costs are 20€ up to 2 kg of packages. For every additional kg, additional charges may apply.
In the rest of the world within 5-7 working days, transportation costs are 30€ up to 2 kg of packages. For every additional kg, additional charges may apply.

 

RETURNS

Withdrawal Right
You have the right to return your order in whole or in part within fourteen (14) working days from the date you receive it, as provided at the terms of use.

Contractual Withdrawal
In addition to the statutory right of withdrawal, we grant to the consumer a period of 14 days from delivery confirmation to return the product. In such case please make sure your items are returned new, unused and with all “ZEUS+ΔIONE” garment tags still attached. Returns that do not meet our policy will not be accepted and will be returned to the customer. Please also include in the return package a copy of the return email and the payment receipt. Any such returns shall be accepted solely upon the approval on behalf of “ZEUS+ΔIONE” under the abovementioned conditions. Any return delivery costs (excluding any additional delivery costs if you have chosen another delivery method from the basic and less expensive method we offer you) shall be borne by us and we shall refund the value of the returned products within 30 calendar days.

 

Products with Defects
If you believe that the product you ordered does not comply with the terms of the sale agreement, you should contact immediately with us through our online communication form, describing in detail the product and its defect, or by phoning us at +0030 2107400090, or by  sending us an email to customercare@zeusndione.com and we will give you instructions for further action. You can return the product to the address indicated below free of charge. In such case please make sure your items are returned new, unused and with all “ZEUS+ΔIONE” garment tags still attached. Returns that do not meet our policy will not be accepted and will be returned to customer. Please also include in the return package a copy of the return email and the payment receipt. Any such returns shall be accepted solely upon the approval of “ZEUS+ΔIONE” under the abovementioned conditions .  Refund or replacement of product will take place as soon as possible and in any case within 14 days from the day we confirmed you by e-mail that you are entitled to a refund of money or replacement of the defective product. In case of defective products, the amount paid will be refunded in full within 30 calendar days, including shipping costs and any other reasonable expense charges for the return of the product. 

 

Excluded Items

“ZEUS+ΔIONE” shall not accept return of:

1. Items that have been made to your specifications or clearly personalised.

2. Sealed items that are not suitable for return for hygiene reasons (e.g. underwear, swimwear, leggings, leotards, tights, earrings, hosiery, socks and fragrances). 

In an attempt to provide the best possible customer service, ZEUS+ΔIONE enables you to submit any complaint at: customercare@zeusndione.com.

 

REPLACEMENT

ZEUS+ΔIONE cannot provide replacement service. In case you wish to exchange any product, you need to return such product to the company as further described above and complete a new order.

All products returned to the ZEUS+ΔIONE undergo meticulous quality control.

For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if the product’s packaging is intact so as to detect any apparent defaults. In case a default is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.

 

Please use the following address for all product returns:

 ZEUS+ΔIONE
Customer Care
21 Ploutarchou str.,
10675, Athens
Greece

Τel: +30 210 7400090